Support

Have a question? 

If you have been unable to find the answers you're looking for in the Cobalt Cube® getting started guide, tutorial videos or FAQ's and require further assistance, you can request support from the VNC Automotive technical team by filling out the form below.

 Warranty Claims

For full details of the warranty terms please consult your existing Cobalt Cube contract with VNC Automotive, or if you obtained the units via a reseller you should liaise with them instead.

VNC Automotive endeavors to investigate software and hardware issues reported against Cobalt Cube units under their warranty period. The following process should be followed:

1. First, consult the FAQ section in the Knowledge Base as the issue may have a simple solution
2. Otherwise, contact your technical account manager by email, or use the Support form. You must include:
   1. detailed description of the issue, with reproduction steps and information of the relevant devices and vehicle models involved
   2. the serial number of the affected unit/s (shown on the label on the back case)
   3. the software version installed (shown in My Settings)
   4. photos/videos demonstrating the issue (large files can be uploaded securely via https://files.vncautomotive.com/filedrop/diagnostics)
3. You may be asked to provide further information and to export logging information for analysis by the Engineering teams. It is likely that a solution can be identified that you can apply remotely
4. Otherwise, you will be asked to return the product to VNC Automotive in the UK for further investigation at your own expense. A Return Merchandise Authorization (RMA) number will be provided and must be included in the packaging
5. VNC Automotive will either repair the unit/s in a timely manner, or otherwise provide a replacement in a similar condition of usage. The unit/s will be returned to you at VNC Automotive’s expense